- Complaints & Appeals Procedures
Policy Statement
My Skills for Life Ltd (MSFL Ltd or “the Company”) is committed to the principle of allowing any candidate who feels that they disagree with an assessment decision has the right to appeal. The MSFL Ltd Appeals Procedure is as follows:
In the first instance, please tell the course trainer if you are unhappy with the level of training you have received.
Should your complaint/appeal not be resolved, please contact the MSFL Ltd Offices by phone on 01249 463282, or in writing to MSFL Ltd, 42 Hardens Close, Chippenham, Wiltshire, SN15 3AA.
Failing this:
Contact each individual Regulatory Monitors or Associated Partners for their relevant Procedures a full list of contact details can be found on our website or contact the MSFL Ltd Office.
- FAIB
The First Aid Industry Body
4 Ashdown Avenue
Woodley
Stockport
SK6 1LL
Tel: 0161 494 9045
Email: info@faib.co.uk
- Qualsafe
City View
3 Wapping Road
Bradford
BD3 0ED
Email: info@qualsafe.com
0330 660 0599
01274 381 414
- E Learning
Tigerlilly Training
Unit 2 Danworth Farm Business Park
Cuckfield Road
Hurstpierpoint
West Sussex
BN6 9GL
Tel: 03003 020 999
Email: amber@tigerlillytraining.co.uk
- IOSH
The Grange
Highfield Drive
Wigston
Leicestershire
LE18 1NN
UK
tel: 01162 573 100
Candidate Appeal Against an Assessment Result
Learners have a right to appeal, should they be dissatisfied with their final assessment.
Learners should write to the Course Director of MSFL Ltd within 28 days of the training course end date explaining the full details of the appeal. Any documentation pertaining to the appeal should also be sent to MSFL Ltd at this stage. Any complaint or appeal after the 28 days may not be considered.
The Course Director will acknowledge receipt of the appeal within 7 days. The Course Director and or the Business & Course Administrator will oversee all aspects of the appeal process and will ensure that reassessment is completed where appropriate. Learners should be aware that the outcome of any reassessment could result in a lower score being awarded.
Within 28 days, the Course Director/Business & Course Administrator will write to the Trainer of the course regarding the outcome of the appeal. It is the responsibility of MSFL Ltd to communicate the outcome to the candidate in writing.
If the Trainer and/or candidate is/are not satisfied with the decision taken, a further appeal may be submitted no later than 14 days after receiving the outcome of the first appeal. The appeal should be made in writing to the Course Director/Business & Course Administrator requesting the appeal to be considered by the Course Director/Business & Course Administrator.
This decision is final and no further correspondence will be entered into.
Copies of all documents pertaining to candidate appeals should be retained by MSFL Ltd for three years.
Candidate appeals against a decision not to allow for reasonable adjustment.
Learners should refer to the Company’s Reasonable Adjustments Policy and follow the appeals procedure above.
This Policy does not form a part of any employment contract with any employee and its contents are not to be regarded by any person as implied, collateral, or express terms to any contract made with the Company. The Company reserves the right to amend and update this Policy at any time.
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